Data and Events Support Executive (Client Services)

Salary: Up to £26k plus bonus

  • Sector: Media
  • Sub-sector: Support
  • Type: Permanent
  • Location: London & South East

job description

NEW JOB- Currently recruiting for a Data and Events Support Executive to join a multi-platform content and services business
that provides businesses and individuals with knowledge, tools and opportunities to improve their performance.
Based in Central London, you will join a growing business whilst focusing on our clients award winning data intelligence subscription services.

The Client Services team look after the sales process and help support the sales teams with the account management process across various Brands.. You will join a vibrant, high performing team working within a fast paced environment. This job is suited to someone who thrives on being busy, is well organised and can juggle numerous tasks at once.

Specifically, the role will focus on supporting the Account Management team and New Business teams across the portfolio but also involves working closely with the data and finance teams. Tasks will focus working with prospect data, subscription activity data, subscription invoicing and being responsible for the running of all subscription events.
Within this role, you will work closely with colleagues within the client services team members to ensure that you deliver the optimal customer service.

Team Support:
• Support the account management team with subscription administration, bulk add/removal of users and amending subscriptions, client surveys and updating accounts within the CRM System for Enterprise subscription accounts. Updating subscription user lists for Enterprise clients using Exact target bounce lists.
• Collating subscription survey responses for enterprise clients and putting into a report format for the Enterprise account management team.
• Creating usage and activity reports for Unlimited Enterprise subscription accounts in accordance with the customer success plan touch points. Additionally, creating and ad hoc request reports across the small business and enterprise teams
• Upload administrative documents, record all activity and create new tasks for usage reports for account managers within salesforce. Update and published content and event schedules as required.
• Manage all general subscription events across the portfolio; from the process of the event set up on the website, managing delegate registrations, support for the WebEx platform and event follow up.
• Use database to create data lists of users registered for free accounts on the website.  Create lead lists for new business and highlight users registered from companies with existing subscriptions
• Manage external data sources whilst working with the data team
• Upload and update administrative documents within the team intranet/shared folders/Salesforce.
• Ensure that all new business subscriptions and renewals are invoiced and activated alongside renewals on the CRM systems and updated within Salesforce.
• Source names needed for mail shots and for prospecting from LinkedIn for Enterprise account management team as and when required.

• Minimum 1 year in a Sales Support or Client Services role  
• Competent in Microsoft word, PowerPoint and Excel with an understanding of basic formulas and pivot tables
• Confident written and verbal communication, excellent proof reading skills
• Organised and able to handle numerous tasks at once
• Digitally savvy and able to grasp new technology and new processes quickly
• Strong attention to detail on administrative tasks

• Experience in B2B environment, ideally publishing
• Understanding of digital marketing and ecommerce ideal

The ideal candidate must be willing to contribute to all tasks needed to support the successful sales process and customer experience. The Client Services team are the ‘central hub’ between the sales team and the Marketing teams internally, and between colleagues and customers. The team must therefore be professional, efficient, well organised and flexible.

For a complete spec, please register your interest. We regret only successful applicants will be contacted.


apply for this role:

Ref: CS-P1184

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